Featured

What area do you serve?

We serve primarily London and the South East of England.We travel to counties including Hertfordshire, Essex, Kent, East Sussex, West Sussex, Surrey, Hampshire, Berkshire, Oxfordshire, Buckinghamshire and Bedfordshire.We also go further, to parts of Suffolk, Cambridgeshire, Northamptonshire, Warwickshire, Gloucestershire, Bristol, Wiltshire and Dorset. Call us for a quote to see if we’re competitive!

How do I book the equipment?

Call or email us. If you haven’t decided already, we will help you decide which equipment is best suited to your needs. Once instruction is confirmed and delivery completed, we will email an invoice and payment by bank transfer is requested. Please note that we charge for time out not time used.

What dehumidifier do I need?

About 90% of or customers happily use the refrigerant dehumidifiers as they are very versatile and effective in a broad range of situations.There are two main types of dehumidifier technology; refrigerant and desiccant with pros and cons for each machine, with differences in the extraction rates, optimum operating temperatures, running costs, size and noise levels.Generally the advantages of refrigerant dehumidifiers are their greater extraction rate at the early stage of flood damage when there is much water, and they are also easier to set up and move around. Desiccant dehumidifiers can take longer to setup and be less mobile, and they are more expensive to run, however they have very strong drying power in cold conditions compared with the refrigerant machines.Please call us on 020 7760 7660 for more detail and guidance as to what could be suitable for your needs.

Commercial and domestic properties covered?

Yes, a wet building is a wet building! Our equipment is designed for use in all types of properties; residential or commercial; house, factory, office, shop, hotel, boat, basement or lift shaft! We have worked in them all and have understanding of a broad range of construction types so can advise on how to best dry out your building.

How We Work

What area do you serve?

We serve primarily London and the South East of England.We travel to counties including Hertfordshire, Essex, Kent, East Sussex, West Sussex, Surrey, Hampshire, Berkshire, Oxfordshire, Buckinghamshire and Bedfordshire.We also go further, to parts of Suffolk, Cambridgeshire, Northamptonshire, Warwickshire, Gloucestershire, Bristol, Wiltshire and Dorset. Call us for a quote to see if we’re competitive!

How do I book the equipment?

Call or email us. If you haven’t decided already, we will help you decide which equipment is best suited to your needs. Once instruction is confirmed and delivery completed, we will email an invoice and payment by bank transfer is requested. Please note that we charge for time out not time used.

Do you deliver and collect, and what is the cost?

Yes we do. It ensures the equipment gets to you in the best condition and at your convenience. Unlike many other companies we don’t just dump the equipment at your door, rather we help with setting it up and giving advice. Charges for delivery and collection depend on your location and we try to keep this as affordable as possible. Please call or email us to discuss what this would be for your location.

Do you do same day delivery?

That’s certainly our target but it depends on when you call and give instruction. A bit of notice would be appreciated! It’s most often same day, if not then it would most likely be early the next day at your convenience.

Are there any other costs?

We allow a free ½ hour once on site, for setting up the drying equipment and giving advice. Beyond this, we charge for time spent working on site. If further work beyond ½ hour is required, such as removing carpets, shifting furniture, scraping paint off wet walls etc, we can undertake this for you at our usual rate of £40 +VAT per hour.

Lowest prices? I would like a deal!

Price is important to everyone and we monitor our pricing to ensure that we are very competitive. Although not the cheapest, we are far more affordable than many others. We are told that a lot of value added comes from our keen, helpful staff and the extra effort that goes into understanding your needs, setting up equipment in your property and helping with the best solution. Our equipment is modern and well maintained, giving great reliability and performance. Give us a call!

How long can I hire the equipment for?

You can hire the drying equipment for as long or short a period as you like.Our standard charge is for one week, after which costs will be calculated daily, pro-rata for additional days of equipment hire. For long-term hire, invoicing will be at two weekly intervals.You are welcome to hire the drying equipment for less than a week if required. A hire period of 3 – 7 days would cost the same as one week. One and two day hire are also available, with hire charges at 60% and 80% of weekly hire respectively. Please call us to discuss this if you need.Please note that we charge for time out, not time used.

Collection and off-hire notice?

As soon as you call us to request collection, the equipment is off-hire. We will endeavour to get to you as soon as possible at your convenience – if not the same day then most likely the next day.

Do you work outside normal hours?

We do work 24/7 however we charge for working out of normal working hours. Weekday evening hours from 17:00 – 08:00 and any weekend and bank holiday hours are usually charged at 1.5 x call-out and hourly rates. Please call us for a quote.

Can I come and collect the equipment?

We have a strong preference for delivering and collecting equipment ourselves as we have had issues in the past with either the equipment being damaged by clients, or damaging their cars. Also the machines are bigger than people usually expect and don’t fit in many cars (as the dehumidifiers have to remain standing during transportation).Most customers appreciate having the drying equipment brought into their property, being setup and and having an explanation of the best way of using the dehumidifiers.One of our strengths is the good value provided in delivery and collection because we set the equipment up for you and offer free advice and basic moisture sampling to help provide a solution.

What happens if something is damaged or missing?

We do charge for breakages or missing items. Please ensure that the equipment is always kept secure and protected from damage or theft.

What are your terms and conditions?

Click here to see or terms and conditions.

Dehumidifier Hire Questions

What dehumidifier do I need?

About 90% of or customers happily use the refrigerant dehumidifiers as they are very versatile and effective in a broad range of situations.There are two main types of dehumidifier technology; refrigerant and desiccant with pros and cons for each machine, with differences in the extraction rates, optimum operating temperatures, running costs, size and noise levels.Generally the advantages of refrigerant dehumidifiers are their greater extraction rate at the early stage of flood damage when there is much water, and they are also easier to set up and move around. Desiccant dehumidifiers can take longer to setup and be less mobile, and they are more expensive to run, however they have very strong drying power in cold conditions compared with the refrigerant machines.Please call us on 020 7760 7660 for more detail and guidance as to what could be suitable for your needs.

How long will I need the dehumidifier for?

It sounds obvious but this depends on what is wet and how wet it is. On delivery of drying equipment we can offer some free advice on this. If requested, we can also undertake moisture sampling throughout the drying process to monitor progress.Do please send us a photo of your flood/water damage with an explanation and we can come back to you with some advice.

Do I need to empty a tank of water?

Our equipment is all self-ducting via long hoses that can trail to the nearest sink/drain/outlet so that the dehumidifiers require no attending. If we can’t find a self-ducting route then you can use one of our tubs, which would need to be checked and emptied throughout the drying period.

How much does the dehumidifier cost to run?

The cost of electricity consumption for 24 hr constant operation varies from around £2.50 per day for our standard industrial machine to around £6.40 per day for our larger portable machine. Please see the dehumidifier product pages or call us for further information.

How can I speed up the drying process?

Dry air, heat, air movement and preparation of the wet surfaces all affect the drying process.Please note that where moisture is trapped behind impervious materials such as laniate flooring, tiles, wallpaper and heavy paints, these can act as a vapour barrier to slow down drying and potentially carry the risk of mould growth. We would often recommend that preparation works in the form of stripping back these vapour barriers take place.Once the drying equipment is in situ, doors and windows will need to be closed in order to as far as possible create a closed air environment. Dehumidifiers will strip moisture out of the air, while fans are used to circulate dry air and displace saturated air back towards the dehumidifiers. Heaters can be used to further increase the evaporation rate as warmer air can hold more moisture.As a rough guide, at the early stages of flood restoration drying, increasing air velocity from 0.5 metres per second to 3.5 metres per second would double the evaporation rate, with a further doubling of the evaporation rate by increasing air movement to 7.0 metres per second.The affect of heat on the evaporative process is that the rate of evaporation approximately doubles with an increase in air temperature from 20 to 30 degrees celsius, with a further doubling of the evaporation rate with an increase to 40 degrees celsius.Call us to discuss the possible drying time for your wet property.

Commercial and domestic properties covered?

Yes, a wet building is a wet building! Our equipment is designed for use in all types of properties; residential or commercial; house, factory, office, shop, hotel, boat, basement or lift shaft! We have worked in them all and have understanding of a broad range of construction types so can advise on how to best dry out your building.

Fans, Heaters & Accessories Questions

Do I need a fan?

Air movement increases the rate of evaporation and gives the best chance of ensuring all of the wet area benefits from dry air. While the dehumidifiers themselves push dry air out at pressure, thereby creating a bit of an airflow, optimum drying will ensure there’s a good airflow around wet areas, taking saturated air back to the dehumidifier to be dried.As a rough guide, at the early stages of flood restoration increasing air velocity from 0.5 metres per second to 3.5 metres per second would double the evaporation rate, with a further doubling of the evaporation rate by increasing air movement to 7.0 metres per second.

What fan do I need?

We have various different shapes and sizes of industrial air movers, which serve many different purposes ranging from: drying floors, drying wall voids, directing dry air up at ceilings, having ducting attached, drying under carpets and injection drying. Please call us to discuss your water damage and we will identify the optimum equipment for drying the building.

Do I need a heater?

In a wet property, heat alone without a dehumidifier would be bad news. Higher temperatures would give greater potential for mould development and deterioration of building materials.However once the dehumidifiers are in situ, the affect of heat is beneficial because it increases the rate of evaporation. As a guide, we indicate that the evaporative rate approximately doubles with an increase in air temperature from 20 to 30 degrees celsius, with a further doubling of the evaporation rate with an increase to 40 degrees celsius.Dehumidifiers and fans themselves will generate heat, particularly in a compact space, but adding heat, especially in unheated properties, is worth considering.

What type of heater do I need?

We can calculate the heaters required as a function of heat loss from your building multiplied by the temperature uplift required. We would also allow for additional heat needed to evaporate moisture from the wet building materials.The imputs required for this would be: The desired temperature to be maintained within the building; the lowest ambient (outside) temperature typical for the time of year; the direct heat loss from the overall surface area of the structure (we would need your building dimensions and construction detail) and approximate heat loss through natural or mechanical ventilation (we can estimate this).Please contact us with details of your building so that we can calculate the heating equipment needed to boost the drying.

Pumps or vacuums, you or me?

If you have rivers, pools or puddles of surface water to remove, either you can just rent the equipment from us, or we can undertake the work for you. The same applies for air purification or concrete grinding equipment. Please call us to discuss your needs.

Restoration, Survey & Monitoring Questions

What other services do you provide?

As well as providing the hire of dehumidifiers and other building drying equipment to London and the South of England, we undertake flood restoration work, damp surveys, damp monitoring, and associated builidng works.  Please call us on 020 7760 7660 to see how we can help.

What type of clients do you deal with?

We deal with homeowners and business owners, as well as property management and letting companies. We’ve worked on all types of properties, from residential to office, retail and industrial, as well as vehicles and a boat too!

How do I prepare for drying the building?

Note note that where moisture is trapped behind impervious materials such as laminate flooring, tiles, wallpaper and heavy paints, these can act as a vapour barrier to slow down drying and potentially carry the risk of mould growth. We would often recommend that preparation works in the form of stripping back these vapour barriers take place.Once the drying equipment is in situ, doors and windows will need to be closed in order to as far as possible create a closed air environment. Dehumidifiers will strip moisture out of the air, while fans are used to circulate dry air and displace saturated air back towards the dehumidifiers. Heaters can be used to further increase the evaporation rate as warmer air can hold more moisture.

The water damage just happened, what do I do?

Please click here to see our information on the drying process.

Do you do damp surveys?

Yes, on delivery of drying equipment we usually do some basic moisture sampling and offer some advice if requested.Specialist surveys are also undertaken, spending more time on site and using modern, high tech damp surveying equipment to identify the cause of dampness and the extent of damage. Written reports are available with this service also. Please click here to see our surveying services section.

Can I monitor the drying process myself?

Yes, we can leave you instructions and a basic damp meter if requested, to help follow the drying progress. Also we are always available at the end of the telephone to help with any queries.

Will mould grow after water damage?

Moulds reproduce by means of tiny spores which are invisible to the naked eye. These spores are present in the indoor air and can grow only on surfaces that are wet. Growth rate depends on the substrate affected, temperature, organic compounds and contaminants present etc.Mould can grow immediately in certain cases but usually will take around 24-48 hours to start growing, hence it is best to deal quickly with water damage to mitigate any further damage from mould.

General Information Questions

What is a Loss Adjuster?

Loss Adjusters handle claims on behalf of insurance companies. They are not assigned to all claims and whether or not one will be appointed for your case depends on the size of the job. They will investigate the damage, establishing its cause and confirming whether it’s covered by the policy. They will recommend any appropriate payments to the contractors.

Will my insurance company have a preferred supplier?

You do have a choice of supplier for dealing with your water damage incident. Your insurance company may tell you they have a preferred supplier but it is your choice whether you would use them or us. We would be happy to give advice on how to deal with your water damage. Please call us on 020 7760 7660.

What is the cost of water damage restoration?

At the outset of flood damage restoration work it’s very hard to give a detailed idea of the likely cost because there are so many different scenarios and variables. Costs may range from a few hundred pounds to hundreds of thousands, depending on the scale of the job. Full assessment at first arrival on site will give a broad idea of costs, which is tailored as investigation work progresses and the full extent of water spread has been assessed.

Who pays for electricity used by the hire equipment?

If the work undertaken is part of an insurance claim then the electricity cost would be covered by the claim too. We can calculate the cost of electricity used for you.

Are there health concerns after flood damage?

The degree of caution about adverse health effects from flood damage depends particularly on the type of water contamination and the passage of time from the flood.Flood water can be either ‘white’, ‘grey’ or ‘black’ water. White water is uncontaminated at the time of flood. Grey water is wastewater typically generated from domestic activities such as laundry, showers, dishwashing etc. Blackwater contains human waste.Flood water therefore is often contaminated and, even if it appears ‘clean’ may include elements that can cause a range of illness. Personal hygiene, including washing hands and covering cuts or scratches, is very important. Always wash hands before preparing food, eating, drinking or smoking.Within a few days mould can form, due to the damp environment and this can affect the throat, nasal passages and lungs. Young children, the elderly and those with immune system deficiency should be kept away from properties that have been flooded until they have been passed safe for habitation. Medical advice should be sought immediately if any health concerns are identified.

View All

Mrs Taylor

Maidenhead

You are definitely the most polite and trustworthly tradesman I've ever had at the house!

Mr Hucklesby

Pimlico, London

Thank you and your colleagues for such prompt response and efficient work. We really valued the explanations and are delighted to have the house back in order now.